We distinguish ourselves from others by providing a constantly updated, quality and impeccable service, both to our property owners and our guests. With over 15 years of combined experience in condo administration, property management and customer service in Playa del Carmen property, and we continuously strive to offer not only the best service, but also a lifelong relationship with our property owners. We guarantee the best rates on the market, plus we have an active digital marketing going on so we can get your bookings so you can get the most out of your investment.
Services to Property Owners .
- Local & International phone/e-mail contact for questions or issues that may arise.
- Regular, scheduled preventive maintenance and security inspections.
- Assistance for all remodeling and improvement work.
- Provision of staffing for your property, whether fulltime staff (e.g. caretakers) or part-time, as needed (chefs, maids, gardeners etc).
- 24 hour / 7 days a week on-call service: Our own team of trades-people including construction contractors, plumbers, electricians, painters, etc.
- Maintain the Property in good rental condition at ALL TIMES (we take regularly prospects to have a look at your home, we NEVER want to miss a rental opportunity.
- Precise and clearcut accounting.
- Payment on time of your bills (to obtain the best discounts when possible).
- Maintain management & rental records.
- Provide a monthly a accounting of expenses.
- Market you property to all our international and national tour operators & generate reservations.
In one word, owning a property in Playa del carmen with will be totally hassle free!
- Personalized check in and checkout (during opening times) including welcoming the guest personally at the property.
- Visit from a member of our staff the following day at the property if the guest arrives after our opening hours to make sure he has everything he needs.
- Welcome package including basic information about Playa del Carmen and its surrounding areas and a welcome gift (applies mostly for the Holiday season).
- 24 hours emergency contact numbers (additional maid service, airport shuttle, cook service, Yoga Classes, massage at home and many others�)
- Cell phone with a local number to be in touch with us for emergencies or if they need anything.
- Usage of our vonage International phone line at the office for call or voice messages.
- Access to the nearest beach clubs at discounted rate.
- 50% of affiliate gym day pass.
- Transportation from Cancun (private car pick-up, car rental reservations or shuttle service).
- Personal / Grocery shopping for guests prior to arrival.
- Tour reservations.
- Activities reservations.
- Restaurant reservations.
- Private cook reservation.
- Laundry service.
- Massage & Yoga classes or private yoga instruction.